RESOLVE BUGS IN SCREEN CAPTURE FEATURE

Discussion in 'Parallels Toolbox for Mac' started by OscarV4, Aug 5, 2020.

  1. OscarV4

    OscarV4 Bit poster

    Messages:
    6
    THAT THE VIDEO APP WORKS AND DOES NOT HAVE ERRORS, WITH THE LAST UPDATE THE TOOL WILL NO LONGER WORK CORRECTLY, NOW THE COUNTER APPEARS SIMPLY BUT IT DOES NOT RECORD AND THE TOOL IS LOCKED AND IT CLOSES TO CLOSE
     
  2. Alex Patsay

    Alex Patsay Parallels Team

    Messages:
    220
    can you provide additional details? Are you using macOS Big Sur, by any chance?
     
  3. OscarV4

    OscarV4 Bit poster

    Messages:
    6
    Windows 10 2004
     
  4. OscarV4

    OscarV4 Bit poster

    Messages:
    6
    static counter, does not record anything. upload_2020-8-21_7-56-55.png
     

    Attached Files:

  5. Alex Patsay

    Alex Patsay Parallels Team

    Messages:
    220
    Thanks, Oscar! Please send a technical report from Toolbox and let us know the report ID, so we can investigate this issue further
    Screen Shot 2020-08-21 at 12.40.52 PM.png
     
  6. OscarV4

    OscarV4 Bit poster

    Messages:
    6
    I have placed a message requesting support in the twitter option upload_2020-8-21_16-37-42.png
     
  7. OscarV4

    OscarV4 Bit poster

    Messages:
    6
    here the technical data report 347697141 upload_2020-8-21_16-44-29.png
     

Share This Page