How can I Deactivate Parallels Desktop 11 - moved to new machine

Discussion in 'General Questions' started by bobochen, Apr 21, 2017.

  1. Hi Imie. We have sent you a private message. Please check and provide the necessary details.
     
  2. JoeC3

    JoeC3 Bit poster

    Messages:
    2
    Hi, I'm having a problem also with "unable to confirm the product license". I signed out and uninstalled on my old computer, but can't get it to work on my new computer. I tried the terminal line command, but got the message "Failed to activate the license: Unable to confirm the product license. Please activate the product first."
    Can you help me? Thanks
     
  3. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Hello JoeC3, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  4. JoeC3

    JoeC3 Bit poster

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    All good now. Thanks for the speedy reply.
     
  5. AJ@Parallels

    AJ@Parallels

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    752
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  6. HaraldM5

    HaraldM5 Bit poster

    Messages:
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    Hi,
    I have the same problem ("unable to confirm the product license". I signed out and uninstalled on my old computer, but can't get it to work on my new computer. I tried the terminal line command, but got the message "Failed to activate the license: Unable to confirm the product license. Please activate the product first."). Could you please reset the registration key for my parallels 11 license?
    regards
    Harald
     
  7. Hello, we've reset your license key, please check the issue.
     
  8. HaraldM5

    HaraldM5 Bit poster

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    Works now, thanks a lot :)
     
    Maria@Parallels likes this.
  9. ParallelsU826

    ParallelsU826 Bit poster

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    Hello, I am having this same problem with my parallels 11
     
  10. Hi,
    we've reset your license key, please restart your Parallels Desktop and check the issue.
     
  11. GampaA@P

    GampaA@P Pro

    Messages:
    442
    Hello @Bradley2, Is your issue resolved? . Thanks, Parallels Team.
     
  12. ParallelsU826

    ParallelsU826 Bit poster

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    Thanks!
     
  13. Bhargava

    Bhargava Bit poster

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    Thank you, please let us know if you have any additional questions. Thanks.
     
  14. HaraldM5

    HaraldM5 Bit poster

    Messages:
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    Hi,
    could you please reset the license keys for my Parallels Desktop V9 and V10 licenses, I would like to install on new macs and cannot reset myself, I get an error on attempted install.
    Thanks
    Harald
     
  15. HaraldM5

    HaraldM5 Bit poster

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    Still waiting for the reset. Unfortunately, this is pretty urgent.
    regards
    Harald
     

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