How can I Deactivate Parallels Desktop 11 - moved to new machine

Discussion in 'General Questions' started by bobochen, Apr 21, 2017.

  1. Hi Imie. We have sent you a private message. Please check and provide the necessary details.
     
  2. JoeC3

    JoeC3 Bit Poster

    Messages:
    2
    Hi, I'm having a problem also with "unable to confirm the product license". I signed out and uninstalled on my old computer, but can't get it to work on my new computer. I tried the terminal line command, but got the message "Failed to activate the license: Unable to confirm the product license. Please activate the product first."
    Can you help me? Thanks
     
  3. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    Hello JoeC3, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  4. JoeC3

    JoeC3 Bit Poster

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    2
    All good now. Thanks for the speedy reply.
     
  5. AJ@Parallels

    AJ@Parallels Kilo Poster

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    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  6. HaraldM5

    HaraldM5 Bit Poster

    Messages:
    2
    Hi,
    I have the same problem ("unable to confirm the product license". I signed out and uninstalled on my old computer, but can't get it to work on my new computer. I tried the terminal line command, but got the message "Failed to activate the license: Unable to confirm the product license. Please activate the product first."). Could you please reset the registration key for my parallels 11 license?
    regards
    Harald
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hello, we've reset your license key, please check the issue.
     
  8. HaraldM5

    HaraldM5 Bit Poster

    Messages:
    2
    Works now, thanks a lot :)
     
    Maria@Parallels likes this.
  9. ParallelsU826

    ParallelsU826 Bit Poster

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    2
    Hello, I am having this same problem with my parallels 11
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,670
    Hi,
    we've reset your license key, please restart your Parallels Desktop and check the issue.
     
  11. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    183
    Hello @Bradley2, Is your issue resolved? . Thanks, Parallels Team.
     
  12. ParallelsU826

    ParallelsU826 Bit Poster

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    Thanks!
     

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