How can I Deactivate Parallels Desktop 11 - moved to new machine

Hi Imie. We have sent you a private message. Please check and provide the necessary details.

 

Hi, I'm having a problem also with "unable to confirm the product license". I signed out and uninstalled on my old computer, but can't get it to work on my new computer. I tried the terminal line command, but got the message "Failed to activate the license: Unable to confirm the product license. Please activate the product first."
Can you help me? Thanks

 

Hello JoeC3, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.

 

All good now. Thanks for the speedy reply.

 

You are welcome, Please feel free to reach us any time for any queries regarding Parallels.

 

Hi,
I have the same problem ("unable to confirm the product license". I signed out and uninstalled on my old computer, but can't get it to work on my new computer. I tried the terminal line command, but got the message "Failed to activate the license: Unable to confirm the product license. Please activate the product first."). Could you please reset the registration key for my parallels 11 license?
regards
Harald

 

Hello, we've reset your license key, please check the issue.

 

Works now, thanks a lot

 

Hello, I am having this same problem with my parallels 11

 

Hi,
we've reset your license key, please restart your Parallels Desktop and check the issue.

 

Hello @Bradley2, Is your issue resolved? . Thanks, Parallels Team.

 

Thanks!

 

Thank you, please let us know if you have any additional questions. Thanks.