How can I Deactivate Parallels Desktop 11 - moved to new machine

Discussion in 'General Questions' started by bobochen, Apr 21, 2017.

  1. bobochen

    bobochen Bit Poster

    Messages:
    4
    How can I Deactivate Parallels Desktop 11?
    I have moved to a new mac machine.
    Can you guys changed my Parallels Desktop 11 license key?
    Thanks.
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
    Hi. Deactivating a Parallels Desktop license on a Mac simply means removing the Parallels application from that machine. Please see this article for more details.
     
  3. bobochen

    bobochen Bit Poster

    Messages:
    4
    I can't remove the Parallels application from that machine, because it was broken already.
     
  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
  5. bobochen

    bobochen Bit Poster

    Messages:
    4
    I had installed the software on the new Mac and activated via my license, but it shows "This license is already in use." I click "Activate on This Mac " it's still no use.
     

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  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,685
    We have made necessary changes, try to activate again.
     
  7. bobochen

    bobochen Bit Poster

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    4
    OK! It works!
    Thank you, great service!
     
  8. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    928
    You're most welcome. We're glad to know it worked. Please get back to us for any further queries.
     
  9. YoonsuhK

    YoonsuhK Bit Poster

    Messages:
    2
    Same question here, too.

    I've followed your instruction that I should uninstall Parallels from the old machine, and tried to enter the license key to activate the new one, but failed.
    It pops up saying "Unable to confirm the product license: You have reached the maximum number of activations available ...".
    As I'm not using the license on other machines, it might be an error or there should be other process for me to follow.

    Thanks.
     
  10. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,151
    Hi @YoonsuhK , we have made the necessary changes from our end. Please try to activate it and let us know if that works.
     
  11. YoonsuhK

    YoonsuhK Bit Poster

    Messages:
    2
    It works! Thank you for your swift service.
    Thanks again.
     
  12. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,685
    We are glad to hear that. Feel free to reach out to us anytime.
     
  13. nicop

    nicop Bit Poster

    Messages:
    2
    Dear support. I have the same problem. My macbook was broken and I recieved a new one from apple after several repairs and reinstalls. I try to reinstall parallels on . my new mac and i get the message "Unable to confirm the product license: You have reached the maximum number of activations available". Could you please check what is wrong with my licence? Thanks!
     
  14. Sathiya@Parallels

    Sathiya@Parallels Staff Member

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    448
    Hi nicop. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
     
  15. nicop

    nicop Bit Poster

    Messages:
    2
    It works! thanks!
     
  16. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    448
    You are welcome. Nice to know that it works now. Please post again for any additional queries.
     
  17. HeathM1

    HeathM1 Bit Poster

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    1
    Just tried to transfer my code as well. I am getting the same error message.
     
  18. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,151
    Hi @HeathM1 , we have reset the license key. Please try to activate now.
     
  19. Bradley2

    Bradley2 Bit Poster

    Messages:
    2
    Same problem for me with Version 10. Old installs no longer exist.
     
  20. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    448
    Hi Bradley2. We have reset the Parallels Desktop 10 for Mac license key. Please follow the below steps to activate your Parallels Desktop 10 for Mac.

    1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)

    2) Execute the command:

    prlsrvctl activate-license-online

    3) Start Parallels Desktop and try to proceed with the activation once again.
     

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