How can I Deactivate Parallels Desktop 11 - moved to new machine

Discussion in 'General Questions' started by bobochen, Apr 21, 2017.

  1. Bradley2

    Bradley2 Bit Poster

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    2
    Excellent. all fixed!
     
  2. Sathiya@Parallels

    Sathiya@Parallels Staff Member

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    733
    We are glad to hear that. Feel free to reach out to us anytime.
     
  3. Kuro

    Kuro Bit Poster

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    2
    Hi, I'm getting the same problem with my 10.4 licence, "reached the maximum"... the thing is that I still have access to my old mac and I uninstalled the application from it, as you said previously, but I'm still facing the same error message on my new mac.
    Can you help me with my parallels product?
     
  4. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,143
    Hi @Kuro, we have made few changes in the key settings. Please restart Parallels Desktop to reactivate with the same key. If the issue persists, please try the below steps to activate it: 1.Please navigate through Apple menu> Application> Terminal. 2. Execute this command : prlsrvctl activate-license-online
     
  5. Kuro

    Kuro Bit Poster

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    2
    Thank you very much, the command line perfectly worked
     
  6. AJ@Parallels

    AJ@Parallels Staff Member

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    753
    You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
     
  7. chenyj

    chenyj Bit Poster

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    Dear support. Same problem for me with Version 11. I try to reinstall parallels on my new mac and i get the message "Unable to confirm the product license: You have reached the maximum number of activations available". Could you please check what is wrong with my licence? Thanks!
     
  8. Sathiya@Parallels

    Sathiya@Parallels Staff Member

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    733
    Hi chenyj. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
     
  9. chenyj

    chenyj Bit Poster

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    2
    It works! Thank you very much!
     
  10. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    733
    You are welcome. Please post again for any additional queries.
     
  11. mdsdsk16

    mdsdsk16 Bit Poster

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    3
  12. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
  13. mdsdsk16

    mdsdsk16 Bit Poster

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    3
    I followed your instructions: quit Parallels, launch it and re-attempted to activate.

    "Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key."
     
  14. AJ@Parallels

    AJ@Parallels Staff Member

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    753
    Hello mdsdsk16, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it.
     
  15. Cacti35

    Cacti35 Bit Poster

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    3
    Hi Support, I have the same problem, I moved to a newer Mac (logic board failed on old one) and I can't activate my Parallels 11? Can you please reset it.
    Cheers, Jason.
     
  16. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hi Jason. We have reset your license. Please check.
     
  17. JohnS53

    JohnS53 Bit Poster

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    2
    Dear Parallels Support. I safely erased and sold my MacBook Pro, now I got another Macbook but I receive the message: "Unable to confirm the product license: You have reached the maximum number of activations available" Please help me to reset my license.
    Thanks. John
     
  18. JohnS53

    JohnS53 Bit Poster

    Messages:
    2
    Dear Parallels Support. I safely erased and sold my MacBook Pro, now I got another Macbook but I receive the message: "Unable to confirm the product license: You have reached the maximum number of activations available" Please help me to reset my license.
    Thanks. John
     
  19. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    733
    Hi JohnS53. We have made the necessary changes for the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
     
  20. Imie

    Imie Bit Poster

    Messages:
    1
    Please help me. I'm getting the same problem with my parallel 11 license, "reached the maximum" I uninstalled the application from from my old mac, but I'm still facing the same error message on my new mac.
    Can you help me with my parallels product?
     

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