How can I Deactivate Parallels Desktop 11 - moved to new machine

Sathiya@Parallels said:
Hi Bradley2. We have reset the Parallels Desktop 10 for Mac license key. Please follow the below steps to activate your Parallels Desktop 10 for Mac.

1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)

2) Execute the command:

prlsrvctl activate-license-online

3) Start Parallels Desktop and try to proceed with the activation once again.
Click to expand...

Excellent. all fixed!
 
Hi, I'm getting the same problem with my 10.4 licence, "reached the maximum"... the thing is that I still have access to my old mac and I uninstalled the application from it, as you said previously, but I'm still facing the same error message on my new mac.
Can you help me with my parallels product?
 
Kuro said:
Hi, I'm getting the same problem with my 10.4 licence, "reached the maximum"... the thing is that I still have access to my old mac and I uninstalled the application from it, as you said previously, but I'm still facing the same error message on my new mac.
Can you help me with my parallels product?
Click to expand...
Hi @Kuro, we have made few changes in the key settings. Please restart Parallels Desktop to reactivate with the same key. If the issue persists, please try the below steps to activate it: 1.Please navigate through Apple menu> Application> Terminal. 2. Execute this command : prlsrvctl activate-license-online
 
PaulChris@Parallels said:
Hi @Kuro, we have made few changes in the key settings. Please restart Parallels Desktop to reactivate with the same key. If the issue persists, please try the below steps to activate it: 1.Please navigate through Apple menu> Application> Terminal. 2. Execute this command : prlsrvctl activate-license-online
Click to expand...
Thank you very much, the command line perfectly worked
 
Dear support. Same problem for me with Version 11. I try to reinstall parallels on my new mac and i get the message "Unable to confirm the product license: You have reached the maximum number of activations available". Could you please check what is wrong with my licence? Thanks!
 
chenyj said:
Dear support. Same problem for me with Version 11. I try to reinstall parallels on my new mac and i get the message "Unable to confirm the product license: You have reached the maximum number of activations available". Could you please check what is wrong with my licence? Thanks!
Click to expand...
Hi chenyj. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
 
I followed your instructions: quit Parallels, launch it and re-attempted to activate.

"Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key."
 
mdsdsk16 said:
I followed your instructions: quit Parallels, launch it and re-attempted to activate.

"Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key."
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Hello mdsdsk16, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it.
 
Hi Support, I have the same problem, I moved to a newer Mac (logic board failed on old one) and I can't activate my Parallels 11? Can you please reset it.
Cheers, Jason.
 
AJ@Parallels said:
You are welcome, Please feel free to reach us any time for any queries regarding Parallels.
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Dear Parallels Support. I safely erased and sold my MacBook Pro, now I got another Macbook but I receive the message: "Unable to confirm the product license: You have reached the maximum number of activations available" Please help me to reset my license.
Thanks. John
 
Dear Parallels Support. I safely erased and sold my MacBook Pro, now I got another Macbook but I receive the message: "Unable to confirm the product license: You have reached the maximum number of activations available" Please help me to reset my license.
Thanks. John
 
JohnS53 said:
Dear Parallels Support. I safely erased and sold my MacBook Pro, now I got another Macbook but I receive the message: "Unable to confirm the product license: You have reached the maximum number of activations available" Please help me to reset my license.
Thanks. John
Click to expand...
Hi JohnS53. We have made the necessary changes for the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
 
Please help me. I'm getting the same problem with my parallel 11 license, "reached the maximum" I uninstalled the application from from my old mac, but I'm still facing the same error message on my new mac.
Can you help me with my parallels product?
 
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