How can I Deactivate Parallels Desktop 11 - moved to new machine

[bobochen]

How can I Deactivate Parallels Desktop 11?
I have moved to a new mac machine.
Can you guys changed my Parallels Desktop 11 license key?
Thanks.

 

[Hemnath@Parallels]

Hi. Deactivating a Parallels Desktop license on a Mac simply means removing the Parallels application from that machine. Please see this article for more details.

 

[bobochen]

I can't remove the Parallels application from that machine, because it was broken already.

 

[Hemnath@Parallels]

Then please just download the setup file for Parallels Desktop 11 from https://parallels.com/directdownload/pd11 on the new Mac and run the same to install the software (refer to this article for more assistance).

 

[bobochen]

I had installed the software on the new Mac and activated via my license, but it shows "This license is already in use." I click "Activate on This Mac " it's still no use.

 

[Ajith1]

I had installed the software on the new Mac and activated via my license, but it shows "This license is already in use." I click "Activate on This Mac " it's still no use.

We have made necessary changes, try to activate again.

 

[bobochen]

OK! It works!
Thank you, great service!

 

[Hemnath@Parallels]

OK! It works!
Thank you, great service!

You're most welcome. We're glad to know it worked. Please get back to us for any further queries.

 

[YoonsuhK]

Same question here, too.

I've followed your instruction that I should uninstall Parallels from the old machine, and tried to enter the license key to activate the new one, but failed.
It pops up saying "Unable to confirm the product license: You have reached the maximum number of activations available ...".
As I'm not using the license on other machines, it might be an error or there should be other process for me to follow.

Thanks.

 

[Arun@Parallels]

Hi @YoonsuhK , we have made the necessary changes from our end. Please try to activate it and let us know if that works.

 

[YoonsuhK]

It works! Thank you for your swift service.
Thanks again.

 

[Ajith1]

It works! Thank you for your swift service.
Thanks again.

We are glad to hear that. Feel free to reach out to us anytime.

 

[nicop]

Dear support. I have the same problem. My macbook was broken and I recieved a new one from apple after several repairs and reinstalls. I try to reinstall parallels on . my new mac and i get the message "Unable to confirm the product license: You have reached the maximum number of activations available". Could you please check what is wrong with my licence? Thanks!

 

[Sathiya@Parallels]

Dear support. I have the same problem. My macbook was broken and I recieved a new one from apple after several repairs and reinstalls. I try to reinstall parallels on . my new mac and i get the message "Unable to confirm the product license: You have reached the maximum number of activations available". Could you please check what is wrong with my licence? Thanks!

Hi nicop. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.

 

[nicop]

It works! thanks!

 

[Sathiya@Parallels]

It works! thanks!

You are welcome. Nice to know that it works now. Please post again for any additional queries.

 

[HeathM1]

Just tried to transfer my code as well. I am getting the same error message.

 

[Arun@Parallels]

Hi @HeathM1 , we have reset the license key. Please try to activate now.

 

[Bradley2]

Same problem for me with Version 10. Old installs no longer exist.

 

[Sathiya@Parallels]

Same problem for me with Version 10. Old installs no longer exist.

Hi Bradley2. We have reset the Parallels Desktop 10 for Mac license key. Please follow the below steps to activate your Parallels Desktop 10 for Mac.

1) Open Terminal (Finder --> Applications --> Utilities --> Terminal.app)

2) Execute the command:

prlsrvctl activate-license-online

3) Start Parallels Desktop and try to proceed with the activation once again.