I have the same error. There's nothing in my hosts file and I can ping update.parallels.com
This has just recently started failing.
tracert shows this
Code:
traceroute update.parallels.com
traceroute: Warning: update.parallels.com has multiple addresses; using 104.17.248.35
traceroute to update.parallels.com.cdn.cloudflare.net (104.17.248.35), 64 hops max, 52 byte packets
1 netgear_d7000 (192.168.1.1) 1.204 ms 0.761 ms 0.929 ms
2 253.core.plus.net (195.166.130.253) 7.866 ms 7.579 ms 6.957 ms
3 84.93.253.107 (84.93.253.107) 7.898 ms
84.93.253.111 (84.93.253.111) 8.602 ms
84.93.253.107 (84.93.253.107) 8.509 ms
4 core1-be1.southbank.ukcore.bt.net (195.99.125.130) 8.057 ms 7.979 ms 8.947 ms
5 peer8-et-0-1-7.telehouse.ukcore.bt.net (194.72.16.146) 8.062 ms
peer8-et0-1-5.telehouse.ukcore.bt.net (109.159.252.102) 8.159 ms
peer7-et-4-0-5.telehouse.ukcore.bt.net (194.72.16.130) 8.338 ms
6 109.159.253.95 (109.159.253.95) 87.334 ms
195.99.126.233 (195.99.126.233) 20.311 ms
109.159.253.95 (109.159.253.95) 74.584 ms
7 104.17.248.35 (104.17.248.35) 8.165 ms 7.792 ms 8.516 ms
And here's a dig.
Code:
dig update.parallels.com
; <<>> DiG 9.10.6 <<>> update.parallels.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 58940
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;update.parallels.com. IN A
;; ANSWER SECTION:
update.parallels.com. 562 IN CNAME update.parallels.com.cdn.cloudflare.net.
update.parallels.com.cdn.cloudflare.net. 262 IN A 104.17.249.35
update.parallels.com.cdn.cloudflare.net. 262 IN A 104.17.248.35
;; Query time: 20 msec
;; SERVER: 192.168.1.11#53(192.168.1.11)
;; WHEN: Sat May 29 20:15:48 BST 2021
;; MSG SIZE rcvd: 134
DNS is working perfectly.