Unable to check for updates - Parallels Desktop 16 for Mac 16.1.1 (49141)

Discussion in 'Installation and Configuration' started by TheodK, Dec 18, 2020.

  1. TheodK

    TheodK Bit Poster

    Messages:
    35
    Dear all,
    Has anyone had this Unable to check for updates message before when selecting Check for updates... in the Control Center?
    Schermafbeelding 2020-12-18 om 11.35.47.png
    This happened directly after upgrading to Parallels Desktop 16 for Mac 16.1.1 (49141).
    I get this both on my MBP mid 2015 with Catalina as well on my MBP 2011 with High Sierra.
    I've read all the posts about this subject and it has nothing to do with wrong aliases in the hosts file or with wrong firewall settings.
    I actually did not change anything and Parallels Desktop 15 had no such issues.
    Thank you in advance.
    Theo
     
  2. Lefuneste

    Lefuneste Bit Poster

    Messages:
    5
    Same thing here...
     
  3. TheodK

    TheodK Bit Poster

    Messages:
    35
    Solved. Seemed to be a failing server connecting somewhere at Parallels.
    Now I get the normal message.
    Naamloos.png
    Theo
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Thanks a lot for sharing our results with us.
    Also 16.1.1. - is the latest version of Parallels Desktop at that moment.
     
  5. Nentecular

    Nentecular Bit Poster

    Messages:
    30
    I have the same error. There's nothing in my hosts file and I can ping update.parallels.com
    This has just recently started failing.

    tracert shows this

    Code:
    traceroute update.parallels.com
    traceroute: Warning: update.parallels.com has multiple addresses; using 104.17.248.35
    traceroute to update.parallels.com.cdn.cloudflare.net (104.17.248.35), 64 hops max, 52 byte packets
     1  netgear_d7000 (192.168.1.1)  1.204 ms  0.761 ms  0.929 ms
     2  253.core.plus.net (195.166.130.253)  7.866 ms  7.579 ms  6.957 ms
     3  84.93.253.107 (84.93.253.107)  7.898 ms
        84.93.253.111 (84.93.253.111)  8.602 ms
        84.93.253.107 (84.93.253.107)  8.509 ms
     4  core1-be1.southbank.ukcore.bt.net (195.99.125.130)  8.057 ms  7.979 ms  8.947 ms
     5  peer8-et-0-1-7.telehouse.ukcore.bt.net (194.72.16.146)  8.062 ms
        peer8-et0-1-5.telehouse.ukcore.bt.net (109.159.252.102)  8.159 ms
        peer7-et-4-0-5.telehouse.ukcore.bt.net (194.72.16.130)  8.338 ms
     6  109.159.253.95 (109.159.253.95)  87.334 ms
        195.99.126.233 (195.99.126.233)  20.311 ms
        109.159.253.95 (109.159.253.95)  74.584 ms
     7  104.17.248.35 (104.17.248.35)  8.165 ms  7.792 ms  8.516 ms
    
    And here's a dig.

    Code:
    dig update.parallels.com
    ; <<>> DiG 9.10.6 <<>> update.parallels.com
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 58940
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1
    ;; OPT PSEUDOSECTION:
    ; EDNS: version: 0, flags:; udp: 1232
    ;; QUESTION SECTION:
    ;update.parallels.com.        IN    A
    ;; ANSWER SECTION:
    update.parallels.com.    562    IN    CNAME    update.parallels.com.cdn.cloudflare.net.
    update.parallels.com.cdn.cloudflare.net. 262 IN    A 104.17.249.35
    update.parallels.com.cdn.cloudflare.net. 262 IN    A 104.17.248.35
    ;; Query time: 20 msec
    ;; SERVER: 192.168.1.11#53(192.168.1.11)
    ;; WHEN: Sat May 29 20:15:48 BST 2021
    ;; MSG SIZE  rcvd: 134
    
    DNS is working perfectly.
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, what is your current Parallels Desktop version?
     
  7. Nentecular

    Nentecular Bit Poster

    Messages:
    30
    [​IMG]
     
  8. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    This is the latest Parallels Desktop version, you will no be able to update it right now.
    If you have any additional questions please let us know.
     
  9. Nentecular

    Nentecular Bit Poster

    Messages:
    30
    Yes, I'm fully aware I can't update it.

    That doesn't help this message though, does it?

    [​IMG]
     
  10. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Did you receive this error message without any visible reason?
     
  11. Nentecular

    Nentecular Bit Poster

    Messages:
    30
    I receive this error when I open Parallels and when I tell it to check for updates. Just like @TheodK and @Lefuneste have already said.
     
  12. FredericM4

    FredericM4 Bit Poster

    Messages:
    3
    Same problem for me here. Parallels Desktop 16.5.1 (50696).
     
  13. Nentecular

    Nentecular Bit Poster

    Messages:
    30
    I can confirm I still get the same problem with build 50696.

    The only way I knew there was an update was because MacUpdater told me. Parallels still can't check itself for updates.

    The lack of official response is staggering.
     
  14. RobertB56

    RobertB56

    Messages:
    1
    Same problem for Parallels Desktop 15 on macOS 10.15.7.
     
  15. FredericM4

    FredericM4 Bit Poster

    Messages:
    3
    Parallels team never respond to our question ?
     
  16. Nentecular

    Nentecular Bit Poster

    Messages:
    30
    No. Not uncommon.
    With the M1 Apple devices, I won't be renewing this year. I can live without Windows now. It's all very well claiming to be Windows ARM compatible but when that precludes running 99% of windows software, it's a waste of time.
     
  17. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,032
    Hello, we apologize for the delayed response. Kindly check if you have set your Parallels Desktop for automatic update. Thanks, Parallels Team.
     
  18. FredericM4

    FredericM4 Bit Poster

    Messages:
    3
    It's the same for me without automatic update.
     

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