Transfer license not working

I tried to transfer my Parallels Desktop license to a new Mac but it's not working for me. I did try to open a ticket [Parallels #3044145] but it got closed when the engineer told me where the cleverbridge number is (after he asked for it). I have the same issue described in https://kb.parallels.com/124725 but I can't complete the transfer (it could be because my account was a Business account). I can give the proxy email address and the actual email address to move it to.

 

Hello, kindly send your old and new email address along with purchased invoice copy in private message so that we can transfer your license. Thanks, Parallels Team.

 

Hello @BrianR18 , kindly send your old and new email address along with purchased invoice copy in private message so that we can transfer your license. Thanks, Parallels Team.

 

Started a conversation and uploaded the required document.

 

Hello, we will do the necessory changes and update you shortly. Thanks, Parallels Team.