Transfer license not working

Discussion in 'Installation and Configuration' started by BrianR18, Nov 7, 2021.

  1. BrianR18

    BrianR18 Bit Poster

    Messages:
    4
    I tried to transfer my Parallels Desktop license to a new Mac but it's not working for me. I did try to open a ticket [Parallels #3044145] but it got closed when the engineer told me where the cleverbridge number is (after he asked for it). I have the same issue described in https://kb.parallels.com/124725 but I can't complete the transfer (it could be because my account was a Business account). I can give the proxy email address and the actual email address to move it to.
     
  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, kindly send your old and new email address along with purchased invoice copy in private message so that we can transfer your license. Thanks, Parallels Team.
     
  3. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    420
    Hello @BrianR18 , kindly send your old and new email address along with purchased invoice copy in private message so that we can transfer your license. Thanks, Parallels Team.
     
  4. BrianR18

    BrianR18 Bit Poster

    Messages:
    4
    Started a conversation and uploaded the required document.
     
  5. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we will do the necessory changes and update you shortly. Thanks, Parallels Team.
     

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