Shadowing does not work

Discussion in 'Parallels Remote Application Server' started by NicholasK6, Jul 31, 2025.

  1. NicholasK6

    NicholasK6 Bit poster

    Messages:
    1
    Hello,

    I can't remote control (shadow) user sessions. The following error occurs:

    "The installed RDP control version does not support shadowing. Minimum required control version is 6.3."

    The RDP version on the management server (from which I want to shadow the user sessions) is 10.0.20348.2849, and on the RDS hosts it is 10.0.26100.2308.

    Any ideas on how to resolve this? Thanks in advance!
     

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