Unable to complete Start Up after updating to Parallels 27

R

RosslynC

Bit poster
Since updating to Parallels 27 on Mac OS 27.0.1 running on an iMac M1, Parallels does not complete Start up and I am unable to access Windows 11.

I have downloaded and installed Parallels 27.0.2 (58673) but it still doesn't work. Could Parallels Support please contact me to help?

Thank you,
Rosslyn
 
After a lot of stress and patience it turned out that the Windows 11 updater was causing the problem
Seems to be working again but I am very concerned that no one from Parallels reached out to help me and no phone number or email address was available for me to contact support directly - despite the website saying my subscription product entitled me to such support.
 
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