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Hello! Parallels Desktop 17 isn't compatible with macOS Sonoma: https://kb.parallels.com/114381. We recommend you upgrade Parallels Desktop...
Hello! Could you generate a technical report right after reproducing the issue as outlined in https://kb.parallels.com/en/124107 and provide us...
Hello! Does Ansys run in your Windows virtual machine? If not, would you share a screenshot of the error + generate a technical report at the...
If the VM you used in Parallels Desktop 16 was running on an Intel Mac, then you need to create a new Windows VM as per KB...
Yes, it's better to reset it to the default settings: 1. Remove the devices.net.use_naptd_for_macvm=0 flag from the SystemFlags:...
Hi @ShayneJ , if the issue happens again, a technical report generated at the moment of reproduction or right after it would be of much help to us...
Hello! I've just tried to download the video locally and was able to do that successfully. Would you replicate the issue again, and once the error...
Hello! Would you replicate the issue again and collect a technical report while the issue is being reproduced (click Parallels icon > Help > Send...
Hello! Thanks for bringing it up! As per the records in our system, the order has been successfully processed and your subscription has been...
Hello! Would you share the software name, please? Additionally, kindly collect a technical report while the issue is being reproduced (click...
Would you share a link to the video you tried to download, please?
hi @ShayneJ , Since the image has been downloaded, you can simply create a VM by following the steps below: 1. Click Parallels Desktop icon in...
Hello! Thanks for bringing it up! Does it happen with a specific VM or with all VMs on your host? Can you collect a report at the moment of...
Hello! The issue has been fixed in Parallels Desktop 19.1.
Hello! Parallels Desktop is fully compatible with Mac computers with Apple M2 chips :) @EvgeniT , would you open a ticket at...
Hello! I've opened a support ticket for you. The team will reach out to you shortly.
Hi Kevin, We'll be super grateful if you can share additional data with us, so our developers can fix the issue. We'll open a ticket for you to...
hi @BenjaminP7 , Would you share the reproduction steps with us, please? Additionally, for us to investigate the issue better, kindly try...
Thanks for bringing it up! Our Engineering team is working to fix it shortly!
Hello, I've opened a ticket for you to check it with a support engineer. Please expect an email shortly.
