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  1. Mikhail Ushakov
    Post

    Just purchased the new license but it says "this license key must be upgraded"

    Hello! It seems you're trying to activate Parallels Desktop 16 with a key from Parallels Desktop 17. To fix the issue, kindly try following the...
    Post by: Mikhail Ushakov, Aug 12, 2021 in forum: Parallels Desktop on a Mac with Apple silicon
  2. Mikhail Ushakov
    Post

    Parallels 17 screen flickering, artifacts and red flash

    Hello! Thank you for your feedback. 1) Above all, please shut down Windows (Actions > Shut down), open its configuration...
    Post by: Mikhail Ushakov, Aug 12, 2021 in forum: Windows Virtual Machine
  3. Mikhail Ushakov
    Post

    Refund of Wrong Purchase

    Hi Muhammad, As I see, the refund for the Parallels Desktop license has been initiated for order №279441463. Funds will be credited back within...
    Post by: Mikhail Ushakov, Jun 18, 2021 in forum: Parallels Desktop on a Mac with Apple silicon
  4. Mikhail Ushakov
    Post

    Windows 10 64 bit

    Hi Andre, We know there were some cases when Windows prompted the same error message on older Windows Insider Preview builds. I'd suggest you try...
    Post by: Mikhail Ushakov, Jun 18, 2021 in forum: Windows Virtual Machine
  5. Mikhail Ushakov
    Post

    Bought a used m1 MacBook Pro, Parallels won't allow me to try their product before I buy.

    Hello! Your case is a bit different. I see you've already activated a trial version for 16.5.0 (M1) a month and a half ago. We have some...
    Post by: Mikhail Ushakov, Jun 16, 2021 in forum: Licensing and Activation
  6. Mikhail Ushakov
    Post

    Bought a used m1 MacBook Pro, Parallels won't allow me to try their product before I buy.

    Hello! I've created a 15-day temporary Parallels Desktop Pro key under your account to let you evaluate the product. Please go to...
    Post by: Mikhail Ushakov, Jun 16, 2021 in forum: Licensing and Activation
  7. Mikhail Ushakov
    Post

    UEFI date command, doesn't work?

    Hello! Generally, the KB https://kb.parallels.com/124403 should be helpful for such cases. Have you tried following the steps from it? If not, I'd...
    Post by: Mikhail Ushakov, Apr 20, 2021 in forum: Installation and Configuration of Parallels Desktop
  8. Mikhail Ushakov
    Post

    Moving activation key to a new computer

    Hello Edgar! According to the information I have, my colleagues have already sent you an email confirming we've reset the activation limit for...
    Post by: Mikhail Ushakov, Apr 16, 2021 in forum: Parallels Desktop on a Mac with Apple silicon
  9. Mikhail Ushakov
    Post

    The version of Parallel Desktop is not supported on Apple Silicon Macs.

    Hello! Please visit https://my.parallels.com/support/ to create a ticket. My colleagues will help you.
    Post by: Mikhail Ushakov, Apr 14, 2021 in forum: Parallels Desktop on a Mac with Apple silicon
  10. Mikhail Ushakov
    Post

    The version of Parallel Desktop is not supported on Apple Silicon Macs.

    Hi RichmondC, We've already opened a ticket for you yesterday. My colleagues should have provided you a response.
    Post by: Mikhail Ushakov, Mar 26, 2021 in forum: Parallels Desktop on a Mac with Apple silicon
  11. Mikhail Ushakov
    Post

    The version of Parallel Desktop is not supported on Apple Silicon Macs.

    Hello, please provide me with your email address, and I'll open a ticket for you. Generally, Parallels Desktop for M1 Macs is in the Technical...
    Post by: Mikhail Ushakov, Mar 26, 2021 in forum: Parallels Desktop on a Mac with Apple silicon
  12. Mikhail Ushakov
    Post

    Something went wrong. Please try again later - Getting error on Chromebook

    Hello Neil and Krunal, A possible reason for this behaviour might be the fact the virtual machine was in a suspended state when it had been...
    Post by: Mikhail Ushakov, Mar 25, 2021 in forum: Parallels Client for Google Chrome
  13. Mikhail Ushakov
    Post

    Phone / Email Support

    Hi Kurt. Thank you for your feedback. Does the issue still persist? Yesterday we had an issue regarding the inability to create tickets at the...
    Post by: Mikhail Ushakov, Mar 12, 2021 in forum: General Questions
  14. Mikhail Ushakov
    Post

    Parallels Support

    Hi Kurt. Thank you for your feedback. Does the issue still persist? Yesterday we had an issue regarding the inability to create tickets at the...
    Post by: Mikhail Ushakov, Mar 12, 2021 in forum: Parallels Desktop for Mac Feature Suggestions
  15. Mikhail Ushakov
    Post

    Snapshot deletion painfully slow

    Hi, I've opened a ticket for you directly in the Second Line of the Parallels Support Team. The ticket number is 2925369
    Post by: Mikhail Ushakov, Mar 5, 2021 in forum: macOS Virtual Machine
  16. Mikhail Ushakov
    Post

    PD16 on Big Sur: VM not using the configured MAC Address

    Hi guys! Thank you for paying attention to this issue. Please try the following workaround: 1. Shut down the Big Sur virtual machine. 2. Open its...
    Post by: Mikhail Ushakov, Mar 3, 2021 in forum: macOS Virtual Machine
  17. Mikhail Ushakov
    Post

    The screen changes immediately from virtual machine to macOs and after that again virtual machine

    Hi SacidK, Could you let me know what Parallels Desktop version you're using?
    Post by: Mikhail Ushakov, Oct 31, 2019 in forum: Installation and Configuration of Parallels Desktop
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