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As I stated before, I did not get a response so I contacted the Parallels software distributer and they were able to get support to contact me....
I forgot to mention that the first response from support did not acknowledge my issue, but instructed me on how to cancel my subscription and that...
That does not help. All support options lead to the Knowledge Base. My issue was not addressed in the Knowledge Base. You only get email, phone...
Web says phone and email support for subscriptions, but cannot find any contact info! How do you get support?
