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Hi @AndyTheJunkFoodKing, could you please provide us with link to video on youtube? Also you need to generate technical report (open Toolbox -->...
Hello, to activate Parallels Toolbox v3 you can use: - Parallels Desktop subscription license - Parallels Desktop v14 perpetual license (in this...
BerendS, we need some additional info to understand the problem correctly. You say: Does it mean that you're using "Capture Area" tool from...
Hello, thanks for reporting the issue, we'll investigate it.
Hello, we're working on this problem. It will be fixed in the nearest update of Parallels Toolbox.
Hello, If you're using the latest version of Parallels Toolbox (2.6.1) then you can turn OFF auto start of Parallels Toolbox: 1) Open Toolbox -->...
Hello, Please check if recording tools have access to 'microphone' if you're recording screen with sound (you can do it from System Preferences...
Hello, Parallels Desktop 12 allows you to use only older version of Parallels Toolbox. Try to install this one...
Hello, Safari 12 has changed it's security policy regarding extensions. So, yes, extensions for Download Video and Screenshot Page tools are not...
Looks like a bug, we'll check it out. Thanks!
Hello, regarding To find out output location for "Screenshot Page" tool: open Toolbox window --> press on cogwheel (right top corner) -->...
Hello, could you please provide us with file that cannot be converted, we need to investigate it. Also generate problem report (open Toolbox...
Hello, Apple changed it's security politics for Safari extensions, so Screenshot Page tool is not working on macOS 10.14 and latest versions of...
Hello, we understand your suggestion and will work on improving usability of Clean Drive tool. Thanks for your feedback.
Hello, please install the latest update for Parallels Toolbox (version 2.6.0) - your issue should be fixed. To install update: open Toolbox ->...
Hello, thanks for noticing this. We'll fix in nearest release.
Hello, some questions: - what is the model of your external display? - try to change output file format (to open tool preferences right click on...
Also I would ask you to send us crash reports from you Mac: - Open Finder - Press Cmd+Shift+G, enter /Library/Logs in dialog - Compress...
Thanks! Do you have the crash on every video conversion despite of video is being converted? Or one concrete video causes the crash?
Hello, could you please generate Problem Report (Open Toolbox -> click on cogwheel -> Help ->Send Technical Data), send it and post it's ID here....
