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Hello, It is very strange... But thanks for reporting, we will investigate it.
Hello, thank you for reporting the issue. We're investigating it, hopefully fix will be available in the nearest update.
Hello, please check if Capture Screen or Parallels Toolbox application (or both of them) has access to folder which you're choosing in...
Hello Try do the next: - Open Activity Monitor application, find Parallels Toolbox application and stop it - Launch Parallels Toolbox again using...
Hello, this issue should be fixed in latest version of Parallels Toolbox (3.8.0-2857). Please launch Parallels Toolbox from Applications folder,...
Also try to leave Download Video tool for about 1 or 2 minutes when it hang . Will it revert to live?
Hello, what are the preferences in Download Video tool - "Preferred quality" and "For non-MP4 videos" (if exists)? Does your problem exist for all...
Great, thanks! We'll investigate it and prepare the fix.
Ok, thanks for info. Looks like on of the icon in menu bar provokes this crash. If you want, you can try to find this application, this will help...
Thanks, we'll investigate your issue. Could you please do the next: 1) Open preferences for Parallels Toolbox (open Parallels Toolbox window ->...
Hello It means that your mac was going to sleep while "Do Not Sleep" tool was active?
Hello, could you please replicate the crash one more time, send report and post its ID here?
Hello, the problem is that even web conferencing and other third-party tools may use very low level access to the camera that can't be blocked by...
> Record Area doesn't allow including the macOS menu Record Area allows you to select any area on the screen, including the system menu. Is that...
Hello, some questions about your problem: - are you trying to record main screen or secondary? - does program on screen in Full Screen mode or...
Hello, Thanks for informing us about this problem. We're working on it and fix will be available soon.
Hello, unfortunately you can't use "Energy Saver" tool while on battery power. From what you said I can suppose that CPU is taken either by...
Hello, if issue persists please generate and send Technical Report and post its ID here (https://kb.parallels.com/en/124107).
> Safari says the extension is no longer supported Which version of macOS are you using? Please generate technical report and post its ID here...
Hello, > I have the latest version of Parallels Toolbox, and it still doesn't work. are you talking about Download Video extension for Safari or...
