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What version of Parallels Desktop are you using? Permanent Parallels Desktop license has some restrictions for what version of Parallels Toolbox...
Hi, Looks like Parallels Toolbox is already installed on your mac - otherwise you would see "Install" not "Open" in Preferences->Toolbox tab. Try...
Hello, thanks for the reporting the issue, we're working on appropriate update.
Hi, try 'Download Audio' tool from Parallels Toolbox. Is it working for you?
May be there was some connection problem. Glad to here that downloading works OK now. Progress bar may not appear for small size of downloaded...
Thanks a lot for your response. Could you please run another one command from Terminal: "/Users/philip/Library/Group...
Hello, Phil5, 1. What kind of error do you see after pasting the link into the "Download Audio" tool? 2. Could you please check "Download Video"...
BertW, you're looking into your 'home' library folder: ~/Library/Audio/Plug-Ins But you need to look into the system one: /Library/Audio/Plug-Ins/HAL
BertW, MysticalStudy, try do the next: - Open "/Library/Audio/Plug-Ins/HAL" directory in Finder (open Finder window, then press Cmd+Shift+G and...
Hi, Do you also use 10.14.5 Beta version of macOS, as BertW?
Hello JD, if you're not planning to use Clean Drive tool from Parallels Toolbox then just turn option "Remind to clean drive" OFF in preferences:...
Hello, thank you for reporting the issue, we're already working on fix for this problem.
We are glad to hear that your problem is fixed!
Yep, looks like the Download Video application has been removed somehow from inside Parallels Toolbox application bundle. Best solution is to quit...
Wait a bit, please run this command in Terminal app and post output here: ls -la "/Applications/Parallels Toolbox.app/Contents/Applications"
Hello, If you have a subscription for Parallels Toolbox then you should have access to "Download Video" tool. Let's discover your situation: -...
Owen, we've updated the library for downloading video specially for Download Video Stndalone product. All you need is to quit from Download Video...
And there is no sound in recorded video at all?
Owe, I think we caught it! Sometime ago you probably turned "Airplane Mode" ON. After this "Airplane Mode" should be started on every logon. To...
btw, have you checked sound that was actually recorded by Screen Record tool? may be audio was recorded despite the playing via speaker is muted?
