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Owe, we need another technical details reports with extended product logging turned ON: - quit from Parallels Toolbox - in Terminal application...
So you stopped hearing the sound from laptop speakers after starting the screen recording? What about other recording tools like Record...
Are you using bluetooth headphones with microphone while facing the problem?
Hi Shiwan, You are planning to record your lectures that are being played in browser, I suppose? Do you need to record other sound except for...
Hi YamahaM, if you mean how to drop captured image into the Windows Virtual machine then you have some options: - drag and drop file to the...
Yep, we found it. ID = 297121673 Btw, have you checked Airplane Mode in macOS Startup Items?
Hello, JimT5, which version of Parallels Toolbox are you using? Please send us report with technical details: https://kb.parallels.com/en/124107
Hello, OweA, please check if "Airplane Mode" tool is added to your Login Items: open System Preference application --> Users & Groups --> Login...
Hello FabianR1, yes, these Safari Extensions belong to Parallels Toolbox product. Thanks for the idea, we will add appropriate information to...
Irmantas, glad to hear it!
Glad to hear that you problem was resolved.
Thanks for the report, it will help us to research and work out your problem.
> Now, after upgrading to Parallels Desktop 14 everything works fine ! glad to hear it! But, anyway, if you send us technical report we can...
ShaunX, our support team says that after rebooting the laptop your problem has gone away. Is it so?
> But I am wondering why this feature (and really the whole screenshot-feature) didn't work. I thought that this feature (and all the others I...
WilfriedT, let's investigate your problem in another forum thread: https://forum.parallels.com/threads/cant-record-screen-any-more.346438/
Hello WilfriedT, please send report with technical details (open Toolbox --> cogwheel --> Help --> Send Technical Data) and post its ID here....
Irmantas, looks like you also have a problems with the binary that downloads the videos. Our new version of binary could fix the issue. So our...
Irmantas, from your report I see that you have a crashes of Downloading Video tool. Is it true that you're don't receive downloading errors and...
OwenS, we've updated the library for downloading video. Please relaunch Parallels Toolbox and Download Video tool and try to download problem...
