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Hi, looks like that the root cause of the issue related to the Parallels Desktop and MacOS compatibility. 11 version is not fully compatible with...
Hi, really strange behavior, if you haven't met this computer name before it's a good design to block connection. Did you start your antivirus...
Andrea, as you key has been already reset, you can just install your Parallels Desktop on new Mac and activate it as usual with your license key.
Hi, please provide us with your license key and email which you would like to use for the license registration. I'll send you a private message....
Hi Viacheslav, we've made necessary changes with your key. Please try to activate it again and let us know the results. (Also screenshot of the...
Ok, I've found your ticket and also my colleague has informed you, that issue has been escalated to the Parallels Engineering team. This issue is...
Thomas, could you please disable antivirus and try to connect again. Provide us with the results please.
Hi you can download Windows 10 .iso file from the Microsoft website or check this KB article for more info about Windows installation. Please let...
Hi, it appears everytime and in every apps, or maybe only on desktop? Did you try to change VM graphics settings for example?
Hi, could you please provide us with the Parallels RAS version? And also informed did you try to enabled URL redirection in the Client? Thanks in...
Hi, can you find your device in Devices -> External devices menu?
Hi, yes, you can download Parallels Desktop 14 from Parallels official website, install it and check. Then you can use the link above to download...
Ok then, please reproduce the issue and right after that generate the problem report using this KB article. Please reply us back with the report ID.
Greg, could you please click on the advanced settings (in Graphics tab) and make a screenshot of it? Looking forward to your reply with screenshot.
Hi, I've checked your account and didn't find any previous key. So, please provide us with your purchase order and then we will be able to...
Hi, please try to go to actions menu -> and click "reset"
Shutting down Windows in Parallels Desktop is just like shutting down Windows on a real PC. Shutting down your VM, gives an opportunity to save...
Hi, you've received an email with info about installation/license key for Parallels Desktop and offer apps. I've resent it to you once again....
Hi, Parallels Desktop 9 is not compatible with MacOS Sierra. Please check this KB article for more info.
Please try to download file again from this link (for 14.1.3.) and use this link for 14.1.2. Let us know how it works.
