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Hi, your refund process has been started. You will receive a return confirmation email soon.
Parallels Engineering team are currently working on the resolution and we will reply you with results once we received it.
Hi Olivier, are you using the latest version of Parallels Mac client, 16.5.2?
Hi, please try steps from this KB article.
Ok, there is an option to stop VM without using "actions" menu. You can jusr right click on it and choose stop.
Hi, could you provide us with the details of the behavior issue please?
Hi, you can go to Actions -> and choose 'stop' option to stop VM. And then check the VM configuration and setup it for your needs. Let me know if...
@shibay unfortunately I cannot see the screenshots. Are you getting this error code after starting Parallels Desktop? Or maybe after the Windows...
Hi guys, could you please generate the problem report with the same issue on the latest Parallels Desktop 14.1.2 update?
Hi, did you try to add VRAM using this article And also check the needful resolution from VM configuration?
Hi @GregoryS1, did you get any error message after the call fails?
Hi, could you make a screenshot of this issue please? And provide us with it.
@TheodK, thanks a lot for your reply. But anyway if you sometimes decide to investigate it (I mean the issue with "é" or other specific characters...
Hi @MayraG according to the Parallels Desktop return policy https://kb.parallels.com/123877 we cannot provide you with the refund, because the 30...
Hi @Patrick14, I've reset your key for you, please check and activate it on your new Mac.
Hi Theo, if you decide to continue investigation of this issue, could you please provide us with more info about it. We need problem report which...
Hi, it has been reset for you. Please check the issue.
Could you please provide us with the reason of refund. (while we checking an order)
Hi @DavidA4, Using Free Disk Space Wizard, you can compress the virtual machine hard disk(s) and remove various unnecessary files to free up disk...
Thanks a lot for your cooperation! I've provided Parallels Engineering team with this info. Once We get any updates we will let you know. Thank...
