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Franklin, we need one more report from you. There are the instructions: 1. Start your Mac 2. Start Parallels Desktop, 3. Then let you Mac turn to...
Please then generate the problem report using this KB article. Please firstly reproduce the issue and then generate report. Please reply us back...
@ChristopherM10 did you have the Parallels Desktop lite before? The offer should pop up for existing PDL users when they launch PDL after update...
Please check thie KB article for more info how to create new virtual machine https://kb.parallels.com/117084 So please do not forget that you need...
@EdwardB3 could you provide us with more info about the issue please? When the cursor became huge? When you start VM? May be when you're using...
I've transferred all info about the issue to the Parallels Engineering team. We will contact you once any updates will be available. Thanks a lot...
This monitor shows how much memory the VM uses, in general, in terms of MacOS. After launch, the virtual machine reserves for itself the amount of...
Hi, I've found these instructions and looks like it's working. So, please try and let us know the results.
Е Thanks for your help and also you and other customers can recheck the system requirements for Parallels Desktop 14 here...
@StuartD2, here it is https://kb.parallels.com/115306 Article with some mouse troubleshooting instructions. You told that you're losing the mouse...
Hi, could you please provide us with more detailed info. 2 screenshots of your Windows Task manager and Mac Activity Monitor (when the issue with...
We've deactivated it for you. Please check the issue.
Hi @Farhad1 Parallels Engineering team are currently working on the resolution, so please keep your Parallels Access version updated and we will...
@toptop are you using any specific applications in your VM? Also please try these steps in order to resolve the issue. Let us know if it doesn't...
Hi @PaulB1 please try the following steps: Shutdown macOS virtual machine. Open virtual machine configuration Switch to the Hardware tab and...
Hi, please generate the problem report using these steps and reply us back with the report ID. Please generate report right after the issue...
Any reply and info about the submitted bug will be very appreciated. Thank you in advance.
Hi, please let us know which mode are you using? Is it full screen or coherence? May be you're using second monitor? So, please provide us with...
@Kazoo and did you try these steps? If not, please check and provide us with any results.
Hi @DavidV9 please firstly reset your VM (Actions -> reset), check the performance. And then if the issue reoccurs please generate the Problem...
