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Hey, please try this KB and check the issue.
Thank you for sharing this!
Hi, did you get any error messages during the installation? If yes, could you please provide us with the screenshot of it?
BTW, we've made necessary changes with your key, please check how it works now.
Hi, please try this KB article and check the issue.
Hey, try to reinstall Parallels Tools and check. Please provide us with the results.
Also as a probable solution please try the following: Shut Downvirtual machine. Open virtual machine'sconfiguration Go toHardwareTab....
Hi, please try to set "optimize for games" in the VM's configuration and check the issue.
Did you reinstall Parallels Tools as a probable suggestion?
you can backup your VM before the upgrade and then start the upgrade. Time of upgrade depends on your VM and Mac resources
Thank a lot for sharing this!
Hey, could you please create a problem report (Help -> Send technical data) and post here the report number.
Ok, thank you. Will do.
@kat , thank a lot for your detailed reply!
Please try to reinstall Parallels Tools and check how it works.
If nothing helps, please provide us with the problem report (menu Parallels Desktop -> Help -> Send technical data) and post here its number
Hey, we've check the status and this issue has been checked at the latest update. Are you running the latest version of Parallels Desktop 12? Also...
Forgot that, you can redownload Parallels Desktop from this link and activate it with your license key.
We've checked it, everything is OK, we can provide you with the refund for Parallels Desktop 12. (but you purchase was on Black Friday and you got...
Thank you for sharing this! We always glad to help.
