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Sorry for the inconvenience, we are checking the issue now. We will send it to you in private message.
Hi, in order to investigate the issue could you please generate the problem report using this KB right after the reproducing of the issue. Please...
We need a bit more info to find your Parallels Desktop 9 key. Could you please provide us with the another email which you used to purchase Parallels.
Hi, Parallels End User License Agreement permits one copy of the software to be activated by a single license key on a single computer. If you...
Hi please try to add the following flag in the Boot flag box (VM configuration -> Hardware -> Boot order): vm.bios.efi=0
You can also try this steps: Mac HD/Users/[Your Username]/ and delete Applications (Parallels) folder. Restart your Mac and see if it's still there.
Hi, if you would like to remove Parallels Desktop completely you can use the remover tool from this KB
Hi, sorry, but this is ticket number, and we need problem report which consists of the tech information. You can use this KB in order to generate...
You can upgrade and use your VM as usual, just to be save you can make a backup copy of your VM.
Which issue do you have? Just black screen or any error messages?
Hi, we've refunded your Upgrade purchase and will provide you with additional details by email.
Hi, could you please provide us with the screenshot of VM configurations -> Option tab -> Sharing
Guys, sorry for the delay, glad to know that the issue has been resolved.
Hi, I've checked your account and your key has been already registered. Do you still have the issue with registration?
Hi, you can just install the Parallels Desktop 11 on your new Mac and the one thing which you need from Parallels Desktop 10 - is the license key....
Guys, we need a bit more information to find the permanent resolution. Please generate the problem report using this KB once the issue reoccurs...
Hi, could you please provide us with your license key or invoice to check the issue with activation.
Hi, we suggest to reinstall Parallels Tools after every upgrade. Did you try it?
Hey guys, please provide us with the problem reports 1 without boot flag: and 2 with this boot flag in VM configuration. You can use this KB for...
Hi, yes, please find the supported guest OS here: http://kb.parallels.com/en/123276
