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Please run disk repairing in Recovery HD: 1. Be sure your Mac is shut down. 2. Press the Power button. 3. Immediately after you hear the startup...
Could you please generate the problem report using this KB and reply us back with the report ID number.
Sorry for the delay, please remove the Parallels Desktop using tools from this KB and install it once again please.
Could you please upgrade the Parallels Desktop to the latest build: 10.2.2 and check the issue.
Hi @WilburS, sorry for the inconvenience but did you try this KB?
@LindsayC, could you please provide us with the screenshot of this error message and also generate the problem report using this KB and reply us...
Could you please check your inbox and provide us with some additional information, which has been requested.
@John1234 please let us know if the issue still persists or you have any additional questions.
Sorry, but without report number we will be unable to find it in our internal system...Please once again generate it and send us a report number....
@JivRey please try the steps below: 1. Shut your VM down and open the VM configuration 2. In the VM configurations open the Hardware tab -> Boot...
@KonstamtinB1, to mount VM's disk please use the steps below: 1. Shut your VM down 2. Locate and open the .pvm folder (right click on the VM ->...
@JaysonS1 one more question to you, did you check the "detailed log message"? (Parallels Desktop -> Preferences -> Advanced).
@PeterG2 could you please try this KB and let us know the results please.
Hi Guys, this issue actually happened on the real PC also, you may check the Microsoft forums and knowledge base articles, for example this one...
And what about now, does the issue still persists?
Ok, and could you please increase the Video memory in the Virtual machine configuration till 512MB for example?
Guys, please try the steps below: 1. Start your Windows virtual machine -> click on Start and type in the "Search" box "cmd" -> on the top of the...
Thank you for this information, but please generate one more report right after the reproducing the issue, and let us know the 8-digit ID number....
Hi, @abrasha, please let us know which version of Parallels Desktop are you using?
@Zen5656 did you try the steps above? Do you still have this issue?
