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So, in addition to sending a link to the previous build, I was instructed to remove Parallels Tools, which I did before anything else other than confirming that Apple Remote was checked (Virtual Machine > Configure, click Options > Advanced). It solved the problem I was having. In fact, it was...

I fixed my issue by removing Parallels Tools So, in addition to sending a link to the previous build, I was instructed to remove Parallels Tools, which I did before anything else other than confirming that Apple Remote was checked (Virtual Machine > Configure, click Options > Advanced). It...

Does anyone know how to get a ticket bumped up to a higher level teck support?

where's [rea] tech support? So far, last week I heard from two engineers who made suggestions in an attempt to solve the issue. Once every other day (since it evidently takes 24 hours for my reply to be read), I heard from one or the other. Then, on Friday, I was asked to sit tight for a couple...

Hi, I've purchased an expresscard/34 which comes with a driver, windows based (exe file). I'd like to be able to use it outside of Parallels as well, and wonder if installed on the Windows Guest OS, whether it will function as well outside of the pc emaulation. Anyone know if this is possible...

I started a ticket early in the week and some responses (one a day), which have not solved the problem yet. Last response, Friday, was a request for a couple additional days to work on the problem and they would get back to me. "With regard to your issue, Please give us 2 days of time. So that...

Hans, it appears that whomever works on your ticket, checks once a day only. I've responded to each tech support email right away, and at least one day goes by before any follow-up to my response. It's sort of like a multi-course meal, with the appetizer being served one day, the entree the next...

Dave, I wish I could answer with some authority. One hopes that the Parallels team is hard at work, solving the issue, but does one really know? They can't come right out and say they blew it. I have ticket out on my problem (no trackpad function), and they offered a solution (uninstall, repair...

I've used Macs since I bought my first [used] computer in the mid 1980s. Sorry if this sounds Mac-centric, but these sorts of problems seem so utterly PC-based. It's my perception that these things are more common with PCs (and, by extension, a software lke Parallels).

It points to the current build for me, although dated mid Dec.

OKAY, but did they tell you how to get back to that earlier build? Where's the link? (thanks)

I too am unable to use the 11992 build. I have the 11990, but would like to locate the 11828 build. The latest update overwrote my earlier dmg, alas. Any links to that earlier build?

Yes, I too have had nothing but trouble with the new build. Will be reinstalling the previous to confirm the problems exist with the new build.

I can't get it to work, and have the latest build of P6. Can move cursor, directional keys, enter/return, keyboard, but no trackpad clicks. Very frustrating and see no answers yet.

The trackpad on my new MBP 17" has, essentially, no function. I can move the cursor around, and can scroll via the direction arrows, but cannot select/click with the trackpad. Enter/return functions, but half the time I've no idea or control over what it is I'm selecting. I have, of course...

Thanks, PubGuy. I've followed your instructions and am now up and running again. I've not been able to locate any tab in the properties window for the hard drive that mentions defrag, though. For now, though, no matter. I thank you for the explanation that got me back up again. For some reason...

Could you post link to this thread? Thanks

This worked, Tim, in effectively removing the extra files, thanks. But, still getting the error message that there's no boot device availble. From the user guide: ...stop the guest os, correct the config of your floppy or the corresponding IDE drive, and try to start again. Not clear what this...

Oops, repost of image:

I think it makes sense, Pubguy, and thanks. What I'm unclear about, among other things, is whether these HDD files/images actually consume hard drive space, or do they just use the space as or when they need it. I'm sort of stuck in the water until a Parallels tech support comes to help (I went...