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Hi, Please check if "Use PC Keyboard" option is enabled in iOS Client settings (tap triple dots in the upper-right corner of the Connections screen > Settings > Use PC Keyboard in the "User Input" section.) If the "Use PC Keyboard" is turned on, please try to turn it off and connect to your RDS...

Hello, LAlf! Can you please check if "DPI Aware" option (Parallels Client > Preferences > Advanced) is turned on in Parallels Client? If it is not, please try to do the following: 1. Open Parallels Client and connect to your remote server 2. In the remote session, do Sign out (it's important to...

Hello, YongrokK, Mac OS 10.9 Mavericks has introduced a new feature, "space per display", which is fully supported in the latest Parallels Desktop 9 update only (from the revision 9.0.23136.932290). So, to use multiple monitors in Parallels Desktop on Mavericks, the options are 1. Upgrade to...

Thanks for the report, Steve!

Hello Steve, could you please enable detailed log messaging (via "Parallels Desktop->Preferences->Advanced->Troubleshooting: Use detailed log messages"), reproduce the problem with fullscreen, send a problem report ("Parallels Desktop->Help->Report a Problem...") and post its iD here? Best...

OK, got it. Thanks for the clarification! Best regards, Ivan

Hello Ivar! Wow! Thanks a lot for the great feedback! It does clarify the issue. One more question: do I understand it right, that besides the Windows 7 VM you've demonstrated the issue with, there is another VM running in full screen at the same time? Best regards, Ivan

Hello Ivar! Thank you for reporting the issue! Could you please give some more details on when a "ghost" space is created when the VM is opened. Are there any other VMs running in full screen mode when you open the new VM? Does it happen when the VM opens on a full screen space of another VM...

Hi Chauncey, I'm glad that the issue is resolved now. And thank you for your kind words! With best regards, Ivan

Thanks for the kind words, Hans :) I do hope that the next update will go without a hitch. With best regards, Ivan

Hi, Please try to do the following: 1. Quit Parallels Desktop 2. Remove all files starting with ParallelsDesktop-7.0.* from the referenced Library/Parallels/Downloads directory in your home folder. 3. Launch Parallels Desktop and click on "Parallels Desktop->Check for Updates..." menu item...

Hi Hans, could you please create and send us a problem report (menu Help->Report a Problem...) and post its ID here? It would greatly help to understand why the installation still fails. Thanks in advance. Best regards, Ivan

Hello, Please try to do the following: 1. Quit Parallels Desktop (if running) 1. In Finder, go to Applications->Utilities 2. Launch a Terminal application 3. In the command prompt execute the following command to cleanup the download folder in your home directory: rm -rf...

Hi, lets try to do the following: 1. Performs steps 1-3 from my previous post to generate a detailed Problem Report but _do not_ click "Send Report" button this time 2. Instead, please click "Report details..." button on the same dialog to get to a "Problem Report Details" dialog. 3. On...

Hello, Steve, Glad to hear that the problem is solved! :) Best regards, Ivan

Hello, Steve, could you please try to left-click on the Crystal mode icon and choose "Windows Start Menu" from the menu appeared. Would it show Windows XP start menu? Thanks and regards, Ivan

Hello, MrWrighty, thank you for the report! Could you please do the following to help us to invesitate the problem in more details: 1. Run Parallels Desktop 5, open "Parallels Desktop->Preferences" dialog and turn on "Use detailed log messages" on the "General" page 2. Reproduce the...