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i have a legacy subscription for PD v.16. It was running on my old ima which seems to have gone to sleep. I'm trying to get it up on a different machine but seem to have exceeded my allotted subscription moves. Can I have the subscription reset? The quote from the EULA may be fine for...

Hi Marie, I regret to inform you that this was all my misunderstanding. Word, for reasons that are not clear to me, continues to show the original font when it has made a substitution in fonts because the font shown in the font window is not available on the target (Word in Windows from Word...

Hi Maria, At article 1 cited above there is a reference to KB 6157 which seems to have fixed the problem. It is tedious as it requires careful review of he document for incompatible character translations, but I got it to work. The real issue is with Mac. Preview doesn't work properly and I...

Hi Maria, I went there and it says the article is out of date. I looked around and could not find anything that seemed relevant. Thanks for any help, Allan

I've got a Word file with special characters in it like quotes, the Maltese Cross and ellipses symbols. All the "special" characters show up in Windows Word as Times New Roman. They look fine in Windows Word but print in some other font (Quotes as Cap O umlaut and circumflex i) when I look at...

I'm running OS X El Capitan and PD 11.2.0 on an iMac. Have done all the suggestions at http://blog.parallels.com/2015/04/21/printing-in-parallels-desktop/ without effect. The HP (see graphic) is attached to LPT1. In the graphic, you can see that when the Printer is attached, it is Offline on...

Encouragement Just to followup on my previous success. It did not take long and was quite straightforward. I have had zero trouble since then, so there is hope for you!

Security problem fixed in Desktop v5 The above worked just fine for me. Required a number of restarts, but was all straightforward. I could not find the Add/Remove option under Virtual Machine as suggested by A Anupama, but then, I'm not a rocket scientist. You need to Virtual...

Installing Security with Desktop v5 I'm having the same problem as cited above, i.e., I upgraded from v4 to v5 (as did DouglasG above) and now the security package does not work. It appears that the Kaspersky system is supposed to be installed with v5. Is that correct? As recommended by A...