license

My iMac died today so I have no way to access it. I have a current Time Machine backup on my Synology NAS, well, at least the latest time stamp is from today so I hope the backup completed before the machine died. I have ordered a new iMac and it appears that restoring from the Time Machine...

I recently tried to use the Find Duplicates app in Parallels Toolbox and got this error message: "To use this tool, you must have a subscription to Parallels Toolbox or Parallels Desktop for Mac" I have active subscriptions to both of these services. Other apps like Timer work, but Find...

Now this thread would not be here if PD13 didn't tell me I am on the activation limit. So, yes, I reinstalled macOS with a wipe, and I now have an issue with my license as I can't access the old system anymore and I can't migrate the license! So what do I do now? License info: Standard build of...

I've been having some issues lately and the Parallels Twitter and Messenger people aren't responding, so I thought I'd try the forum. I just got a new MacBook and am attempting to follow the instructions at this link - https://kb.parallels.com/123461 - to do so, but signing out on my current Mac...

Is it possible to change Parallels user account in the section License Details? Not just the name or email, the whole account.

Dear support team, I have recently purchase an upgrade license for Parallels Desktop 15, since Parallels Desktop 9 was not anymore supported on Mac OS High Sierra. Not knowing that I already had an account for the old existing license, I assigned the upgrade license to a new parallels account...

Hello My previous MacBook Pro 17" has crashed and now is DOWN. I have bought a new one and it is impossible to activate the license of my permanent license of Parallels Desktop 12. Nota bene: I have also a previous subscription that has expired. Could you help me to reset the number of...

My company purchased a license for me last year and I was able to use it without any issues for a while. Recently I installed Parallels on my new macbook and when I tried to register with that same key, I got a message saying that the key is already registered in a different account. I check my...

As Parallels does not allow 2 or more apps concurrently enabled I thought about using this procedure. Can someone tell me if I can move Parallels Desktop between my iMac and my MacBook and vice versa repeatedly? Maybe even several times a day when I switch from my desktop to the garden...

I have Product key for Parallels Desktop for Mac 12. When I am trying activate I am getting below error. "This license has reached its activation limit and can no longer be used to activate new product copies." I am trying on my new Macbook Pro. Unfortunately I sold my old Macbook before signing...

Hello, I bought a new MacBook Pro a couple of days ago, I have used the migration assistant to avoid having these type of problems but apparently I cannot find (or migrate) my license. I have tried this: https://kb.parallels.com/en/115424 and it still doesn't work. Could someone please help me...

I get this message "Your Product license has reached the activation limit". Could you help me?

I tried to move my Parallels Desktop v15 license to my new mac. Restarting PD did not make PD accepting the old license. prlsrvctl activate-license-online ended up with "Unable to confirm the product license. You have reached the maximum number of activations..." Can my license be reset?

I have three licenses right now, renewing automatically as of now in November all on the same date. One primary and two secondary. How can I reduce this to two licenses without any danger of losing usage on my two remaining Macs?

Good afternoon! I'm in the process of switching to a new Mac, and even though I've signed out, and uninstalled Parallels 11 on my old Mac, I am unable to activate on my new one. Can you please assist? Thank you!

I sold my Macbook and imac an year ago. (i reset all of them). and i bought a new used macbok air. but i can't use my product key parallels ver 9(10 upgraded), 14. , i didn't know i had to log-out to use the same key on New machine. could you reset all my license? (parallels 9/10/14 + Clean my...

Dear Forum, yesterday Parallels charged me for the renewal of the license and I was wondering how come they did not send me any email informing me about the charge. Today, I started Parallels (ver 14 for Mac) and I noticed that, apparently, my license is still linked to an old email address (if...

Hi everyone, I got replaced the motherboard of my iMac. Thus I could not disconnect from my "old" Mac so now I'm having trouble when trying to access again my Parallels Desktop. It says that the license key has been already used. What can I do? Thank you and sorry for my bad English.

Hello, my old MacBook broke and I had no chance to log out of Parallels on it before. I had made a backup which I uploaded to a new MacBook. Parallels Desktop is installed on there and all data and preferences are still there, however it is now only a free trial version. I don't have the product...

When a user upgrades from one version of Parallels to a newer version, is the older version still valid for use? That is, if I have Parallels 12 and upgrade to version 13, does version 12 still have a valid license? And can it still be used? Or, in upgrading, is the user losing the license for...