support

Hi Parallels Team and Forum, I have been trying to request a refund for the past few days. However, it always redirects me to the ChatBot to fill out a Refund Request and then redirects me back to the ChatBot because it needs to be processed manually. None of my Support Tickets have been...

Parallels' Support, I have been a customer form many years. Starting in 2023, my renewal began to be processed through Cleverbridge. At some point I received a new registration key. When I try to input my registration key in my profile I get an error that this key is registered to a different...

Hi, I have a Standard Edition license key for Parallels Desktop for Mac Standard Edition. I have moved to a new Mac, but the key is blocked because it was active on my old Mac. I do not have access to the old machine to sign out. Could a support member please reset the activation count? I have...

Dear Parallels Support Team, yesterday I encountered the following problem: I can't use my license of Parallels Desktop 17 Standard on my new Macbook, because it has reached the activation limit. The devices on which the software was installed on in the past were leased devices which were...

Hello, I tried to reinstall Parallels 10 on an older macOS. I am stuck on the activation sequence as it will not allow me to activate since it seems the servers are dead. I saw someone say that the activatepd@parallels.com is also dead. I would appreciate it if I could get some help regarding...

I am so skin-peelingly frustrated with the Parallels website and unsubscribe options. I received an email saying my subscription will automatically renew. My subscription number is #S45167281. The link in the email takes me to a totally blank page with only two options: My linked paypal which I...

So, I had a bought parallels for Mac a little over a year. I was charged the renewal fee recently, but my Apple Card denied the charge since it did not recognize it. Now I keep getting period charges to my card trying to renew my subscription, but none of them get through. I don't want the...

I have been running into this issue on Firefox for a while, that when I go to click on a tab to switch, I am getting inconsistent clicks (also for exiting a program as well using the X in the top right corner), but most frustratingly, I end up having the tab "stuck", and am dragging the tab on...

Anyone able to share how and what should i do to connect to my windows desktop which i tailor for Live Streaming usage. Apologies as i am new to Apple Mac.

I accidentally bought the upgrade for MAC standard edition when I was intending to buy the full edition not just the upgrade. i just need a complete refund so I can purchase the right product. I have put in an email refund request and try to contact over the phone, but I cannot get a response...

Running Windows XP on my 2018 MBP i7 so that I can use an old app called Omni Form due to a specific form filling application that is the core of my business. Now that I have updated to an M4 Max MBP and bought Parallels 20 it seems I cannot just drag my pvm from dropbox into version 20? WOW...

I don't use Parallels all that often but I keep a subscription just in case I need it. I just needed to ask a question and it looks like the only way to contact support is through Facebook or X??? What do you do if you don't have accounts on either of these? Weird if true. Is there no other way...

Hello, I subscribed to paralells a year ago and its auto renew is coming up soon. I've tried to view it on my account page but the button is greyed out which i presume means there are no subscriptions found on my account? would a staff member be able to assist me in cancelling my auto renewal...

Followed all instructions but there is definitely no available way, space or button to cancel my 30 days trial of Parallels Desktop 20. Please cancel my subscription immediately. I already (one day ago...) sent a message to Parallels Support regarding this same issue (Ticket 5148897) to no...

Experiencing the same issue described here: Can't update payment options | Parallels Forums 1) After clicking payment options, I get a message say the link is broken: We're sorry, this link has expired to protect your data privacy. Please click below to generate a new link that will be sent to...

Hi! I am running Parallels Desktop 19.2.1 on my MacBook Pro (2016), which is no longer supported by either Parallels nor Apple. I have just received a message from Parallels saying that my subscription is going to increase, but this doesn't sit well with me considering that I am not able to...

there is my feedback Cant get support because the activation code purchased can not be installed

The support team has not responded for 2 weeks. I'm complaining. I bought a new Macbook. I have parallels desktop 18 as one time. So I can't activation. My key must reset. So I have putted ticket. What a disgrace this is ?? I loved parallels until yesterday, but I can't even say that the...

I had bought a Macbook Air (RAM 8 GB) which I used for a couple of days before returning it back to Apple. And, now I have bought Macbook Air (RAM 16 GB) and tried installing Parallels on it again. Now, it says that the license has been used multiple times on different macs, so unable to use it...

Hi, so I admittedly jumped a few machines recently because I couldn't make up my mind and I used 3 activations. I cannot activate on my new MacBook Air: the license has reached its activation limit. Can you please clear my subscription so I can move this license to my new system? or show me how...