2X User disconnetction frequently

Discussion in 'Parallels Remote Application Server' started by clarkchen, Mar 13, 2011.

  1. clarkchen

    clarkchen Guest

    this months , Has occurred twice event about 2X User disconnetction frequently.
    event description:user login 2x,and disconnetction every 10 minutes.
    1. than i login 2x application server, i see the C Disk was full,and the biggest file is in ..\document and settings\username\local settings\temp? but normally,this foldor only storage 2x temp login information.
    why this foldor full?
    2. i deleted this foldor,then restart the 2x application server, user still disconnetction every 10 minutes,but after 1 hours, it's become nornamlly.

    anyone one have encountered a similar problem about this?and how to find the route cause?
     
  2. jurgencachia

    jurgencachia Guest

    hi


    Could you kindly contact 2X support with debug / log information.

    To do this please follow these guidelines:
    1) Enable/Clear the logs.
    2) Cause the issue and immediately after it occurs go to Help --> Send support request --> Fill in the information --> (at the bottom) save Zip
    3) Note the time the issue occurred and pinpoint a user having issues when there are large logs.
    4) Describe what the user was doing when the issue occurred

    Thanks.
     

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