Accessing 24/7 support

Discussion in 'General Questions' started by, May 7, 2023.

  1. Bit poster

    What is the process of accessing support?

    1. I am logged in and have gone to the following URL: to attempt to connect.
    2. From there, I select "log in" despite already being logged in and am routed to
    3. At this point, I see my registered products and select Parallels Desktop for Mac Standard and Pro Edition and am routed to
    4. I now select technical issues to go to
    5. I then select "Network and Parallels Tools: Fix network issues in a Windows virtual machine: KB8978" which bring me to the help article.
    6. I follow the instructions, which do not help, and have only a choice to click "Solution Helped".

    At what point do I get to actually talk to someone who can help me? Where is the chat feature referenced in step 1,

    I feel like it should not be this hard to even get to tech support, and I am being forced to go directly to the forum. Where do I go to actually request help with my networking issue (which is that shared networking fails, but bridged - default succeeds)?

    Thank you.

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