What is the process of accessing support? 1. I am logged in and have gone to the following URL: https://www.parallels.com/support/ to attempt to connect. 2. From there, I select "log in" despite already being logged in and am routed to https://my.parallels.com/support/. 3. At this point, I see my registered products and select Parallels Desktop for Mac Standard and Pro Edition and am routed to https://my.parallels.com/support/pdpro. 4. I now select technical issues to go to https://my.parallels.com/support/pdpro/technical. 5. I then select "Network and Parallels Tools: Fix network issues in a Windows virtual machine: KB8978" which bring me to the help article. 6. I follow the instructions, which do not help, and have only a choice to click "Solution Helped". At what point do I get to actually talk to someone who can help me? Where is the chat feature referenced in step 1, https://www.parallels.com/support/? I feel like it should not be this hard to even get to tech support, and I am being forced to go directly to the forum. Where do I go to actually request help with my networking issue (which is that shared networking fails, but bridged - default succeeds)? Thank you.
