OK - So it is obvious I am totally non-technical and shouldn't even be using computers! Well, it's not that bad, I'm just more of a systems user than a behind the scenes technical person, much like I drive my car but don't know what's under the bonnet, oh the shame. It's because I was reluctantly convinced to buy a mac when I am a PC user through and through, now I have problem after problem and after 2 months still can't seem to get my system up and running once and for all. I have to admit I don't even know what you mean by VM! I'm asking the wrong questions because I've never been into a forum before and was directed here by a friend of a friend out of sheer desperation!
So, I will try and give you more info to put you in the picture of what has happened. I was in Windows doing some work when I decided my mac keyboard was driving me insane, so I decided to unplug it and plug in my friendly old PC keyboard. Little did I know that this would then not be recognised by my computer which in my interpretation meant I had to turn of the computer at the switch and start again. When I eventually logged back in and started up parallels my windows wouldn't let me in anymore. My trusty friend has attempted to find ways of getting into windows with no luck , he did an F8 thing but not even that would let him in. I think it wasn't installed properly in the first place. So, I now need to somehow access the documents that are saved in the windows side of parallels so that I can then uninstall windows and get someone to load it back on correctly. I went into the mac store and they reckon there must be a way of locating all files in parallels, but they couldn't expand on that. It's actually only 1 little folder I need to retrieve from windows where I store my partners business accounts - The rest of my files are pretty much up to date on my eternal hard drive which I access through the mac side of my computer. I wasn't using my external hard drive on windows because it wouldn't recognize it, but a "Mac Genuis" taught me how to set that up today. Now all I need to do is find the little folder somewhere in parallels, put it on my external hard drive so that I can remove windows, then put windows back on and then I will have definitely learnt my lesson about not saving my work safely!
Do you still need Oses, rams and hard drive space? I'm not sure I even know where to find this information - Maybe I am beyond help!