Accidently bought wrong version

Discussion in 'General Questions' started by AndreL9, Nov 27, 2017.

  1. AndreL9

    AndreL9 Bit poster

    Messages:
    2
    Hi all.

    I just bought wrong version of parallels desktop accidently. I received an email with the promotion of upgrade to version 13. I clicked and proceed to complete the steps of the purchase. After that I received the serial number but after I realized that I need Pro version upgrade and I bought Standard version.

    Please help because I bought it with credit card from my director. He is running Parallels 12.

    Thank you.
     
    Last edited: Nov 27, 2017
  2. AndreL9

    AndreL9 Bit poster

    Messages:
    2
    If possible I would like to complete the remaining value and I dont want to do a full refund.

    Cleverbridge # 124540720

    Thank you
     
    Last edited: Nov 27, 2017
  3. Alfena@Parallels

    Alfena@Parallels Pro

    Messages:
    426
    Hello @AndreL9 , We have processed the refund for order # 124540720 and a confirmation email regarding the refund has been sent to your email. You can purchase the upgrade license for Parallels Desktop.
    Thanks
     

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