Account Setup - Activation key doesn't work.

Discussion in 'Installation and Configuration' started by GuilhermeT1, Aug 18, 2020.

  1. GuilhermeT1

    GuilhermeT1 Bit Poster

    Messages:
    2
    Hello, I have recently purchased the Parallels Desktop 15 for my Apple MacBook Air 13" 2020, however, my activation key is not working, it says the code isn't valid, I tried contacting Windows and they cannot support me. The Windows activation screen won't leave my Desktop's main page. Do I need another code? Can I get another code?

    Cheers,

    GTF. Screen Shot 2020-08-18 at 21.58.43.png
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello,
    are you using Windows OS key or Parallels Desktop activation key?
    Please note Parallels Desktop for Mac does not include Microsoft® Windows. Please check this out for more information.
     
  3. GuilhermeT1

    GuilhermeT1 Bit Poster

    Messages:
    2
    Hi Maria,

    Now I have updated my computer to the new Mac OS Big Sur, how do I install the version I paid for (15) on it without having to spend $50 for an update to the Parallels Desktop 16 before barely using the platform?

    Cheers
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    You can download Parallels Desktop 15 from this link.
    Please let us know if it's not that case.
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we've received your reply.
    Do you get your license key? Or maybe remember email address that you used for the registration.
     

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