Activated account, not showing and unable to add again

Discussion in 'Licensing and Activation' started by Bjornd, Jul 1, 2024.

  1. Bjornd

    Bjornd Bit poster

    Messages:
    1
    Hello

    My old license expired so I bought a new one today #471515591, did this from my iPad, logged into my account and activated the new key that was send to my mail. Now I'm behind my Mac and logged into my account and only see the old expired license. I logged in with both my apple account and gmail account to that both use the same email address but in both cases it only shows my old expired license.

    When I try to add the license again it says that it is already linked to a different account ?!

    Is it possible to unlink the license from whatever account it thinks it's linked too so that I can add it to my existing account ? or if there are other options...
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    443
    Hi Bjornd,

    We have transferred your license to the Parallels account linked to b*******g@gmail.com
     

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