Activation Issue with Parallels Desktop 17 - "Older License Key Not Accepted by Server"

Dear Support Team,

I'm unable to activate Parallels Desktop 17. The software prompted me to enter a valid license key for version 17, which I provided. However, it then unexpectedly asked for an additional key from an older product. Since I previously owned Parallels Desktop 14, I entered that key as well. Unfortunately, the system returned an error:
"The older activation key has not yet been accepted by the license server."
Is this a server-side issue? I've purchased these products with perpetual licenses, and I'm frustrated that I cannot activate them as intended. Could you please assist in resolving this promptly?
Thank you for your help!
Best regards,
Bubu

 

@Staff Member。 Can you help me with this? Thanks!

 

It definitely sounds like a frustrating situation, especially since you've provided both valid keys and are still being blocked by what seems to be a license server issue. This kind of error often points to a problem on the activation server's end--especially if the older version's key isn't being recognized properly. Given you're using perpetual licenses, you should not be facing activation hurdles like this.

While waiting for a resolution, it might be worth checking your Parallels account dashboard to ensure the older license is properly registered and linked. Sometimes re-authenticating or deactivating previous installs can help reset the server-side license state.

On a separate note--just as you'd verify your software licenses, it's good practice to regularly check your FAB balance if you're using a First Abu Dhabi Bank account, especially if you made your purchase using a FAB card. Keeping an eye on your balance ensures that payments, refunds, or renewals go through smoothly.

 

I believe you've understood my issue--could you assist me with it? Thank you!