"activation key cannot be used with the current version"

Discussion in 'Installation and Configuration of Parallels Desktop' started by rexloop, Jan 12, 2008.

  1. rexloop

    rexloop Bit poster

    About a month ago, I uninstalled parallels desktop. Now when I try to install the retail version I purchased or a download of the latest build the activation key is not accepted and the response is "The activation key cannot be used with the current version of Parallels Desktop!" I know that I am typing in the activation key correctly because if I change one key the response becomes "invalid activation key."

    Can anyone assist with this problem?
  2. Stacey M

    Stacey M Parallels Team


    there are two possible reasons of your problem:
    1. you have installed Parallels Tools 3.0 while your key is for Parallels Desktop 2.x.
    2. you have installed US/UK version while your key is for localized version or vice versa.

    You can send me your key via PM so I will contact OrderSupport about this issue.

    Best regards,

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