Activation Problem

I received activation key of Parallels for Mac 3.0.
But I can't activate that received activation key after updating the downloaded software.
The following messages to be displayed when I activate.
"The activation key cannot be used with the current version of the Parallels Desktop!".

Then I sent to "support@parallels.com" this activation problem one week ago already.
But I haven't received reply yet.

Please help my activation problem ASAP.

Thanks.

 

Hello penzou
What build of Parallels are you running now? And what was your previous build?

 

Hello Ankou,
I updated from build 3212 to 4128.

 

I have not yet got the reply from Parallels Support.

 

Hello penzou
Check you PM please

 

Hello Ankou,
What's 'PM'?

 

Exactly the same thing happened for me.....

When I launch the upgrade it claims to be v 2.5..?!!!

Therefore I cannot activate it because it is allready active!!

 

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