Activation Problem

Discussion in 'Installation and Configuration' started by MazharK, Aug 5, 2021.

  1. MazharK

    MazharK Bit poster

    i had business edition version bought last year on yearly subscrption and has upgraded to desktop edition (permanent)
    My account is not getting activated. Activation screen asking for previous key even though aim entering the key it says system can not recognise the key.

    Need support to activate the account
    Last edited by a moderator: Oct 14, 2021
  2. Ram@Parallels

    Ram@Parallels Parallels Support

    Hi MazharK, I've removed the image from the post as it contains your information and the license keys,
    It is not possible to upgrade to a standard edition from a Business edition, if you would like to switch to a standard edition one-time license, you need to purchase a separate license once the Business license gets expired. and Parallels Desktop for Mac Business edition license can not be used as a previous version license key. let us know if you have any questions.

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