Activation problem

Discussion in 'Installation and Configuration' started by RoyP1, Nov 23, 2022 at 6:41 PM.

  1. RoyP1

    RoyP1 Bit Poster

    Messages:
    1
    Originally I have a parallel desktop liscence in my old MacBookAir but that's already expired. I'm using new MacBookPro now and just purchase a new liecence. I login to my account in Parallel website and purchased a liscence. When I try to activate it said "You have entered an upgrade key. Please confirm it with a key from the previous version." I can't find my previous key, what can I do?
     
  2. Bhargava@Parallels

    Bhargava@Parallels Staff Member

    Messages:
    302
    Hello, please be informed that in order to activate Parallels Desktop for Mac Upgrade license you must have a Parallels Desktop legacy permanent license to act like the previous version key while activation. If you don't have any Parallels Desktop legacy permanent license, please provide us with the payment reference number or the Parallels Desktop license key, so that we can initiate the refund for your Parallels Desktop for Mac Upgrade license, so that you can purchase Parallels Desktop full license. Thanks.
     

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