After upgrading to v 19, Windows Desktop is not shown, nor Start menu can be started

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by SrdjanJ, Aug 31, 2023.

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  1. SrdjanJ

    SrdjanJ Bit poster

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    3
    Basically, if I exit coherence mode, I get big gray window, nothing on there. When I try to open Start menu from Mac dock, nothing happens. I can launch Windows apps, but they are visible only if I enter coherence mode. Start menu does not show up either way, in or out of coherence.

    Any ideas how to fix this?
     
    SrdjanJ, Aug 31, 2023
    #1
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

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    277
    Hello!
    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Take screenshots of the errors if any.
    3. Send us a detailed explanation with the screenshots attached in reply.
    4. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
     
    Trishna Oobeyram, Sep 1, 2023
    #2
  3. SrdjanJ

    SrdjanJ Bit poster

    Messages:
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    There are no errors, simply, when I start Parallels instance of Windows 11, I get gray screen (when not in Coherence -- attached), and, when in Coherence, there is nothing at all displayed at all on the dekstop.

    Report # 437203263
     

    Attached Files:

    SrdjanJ, Sep 29, 2023
    #3
  4. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    277
    Hello,
    Please note that we have created a support ticket for your issue.
    Kindly check your email.
    Regards,
     
    Trishna Oobeyram, Oct 6, 2023
    #4
  5. SrdjanJ

    SrdjanJ Bit poster

    Messages:
    3
    My problem was solved by (very drastic) workaround:
    Delete existing Windows VM and recreate it from the scratch.
     
    SrdjanJ, Oct 6, 2023
    #5

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