Allocated 12gb of ram but a game I'm trying to play says less than 1gb available

Discussion in 'Parallels Desktop for Apple Silicon (M1) Mac' started by WillS14, Sep 18, 2022.

  1. WillS14

    WillS14 Bit Poster

    Messages:
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    I am having trouble playing a game in the virtual machine. The first time I ran parallels, I updated the Microsoft software to the latest release and downloaded steam. The program was laggy right from the start, every mouse movement was delayed on the parallels desktop. Once I had a game, I went to play it and it said the game could not run becuase my computer had less than 1gb dedicated vram. I shut down the program and added 4 cores and 12 gb of ram to parallels and go the exact same message next time I tried to play the game. I have no idea how to proceed and any help would be awesome. I'm attaching pictures showing that the ram is 12gb, windows recognizes that, and the game still doesnt seem to have enough to run.
     

    Attached Files:

  2. MichaelH63

    MichaelH63 Kilo Poster

    Messages:
    755
    The message is about dedicated VRAM, i.e. the RAM in a graphics card. The M1 doesn't have dedicated RAM, it uses unified memory for both CPU and GPU. Unfortunately you will get that message no matter how much RAM you assign to the VM.

    I would suggest going back to the recommended CPU cores and RAM, because assigning too much RAM to the VM can make it run worse. Then lower the graphics settings in the game and check if it runs any better.
     
  3. WillS14

    WillS14 Bit Poster

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    I went back to the recommended cores and RAM, and the game graphic settings were already on the lowest possible. It still crashed every time I try to run it. I then lowered the pixels all the way down so it scales it instead of rendering all of them and again it crashed every time. This is not an intensive game from what I can tell so this its surprising to me that the M1 Pro in parallels can't even run the most basic version of it. Is there anything else I can try?
     
  4. MichaelH63

    MichaelH63 Kilo Poster

    Messages:
    755
    It should definitely run according to this Parallels blog post.
    I would suggest contacting Parallels support.
     
  5. WillS14

    WillS14 Bit Poster

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    This was actually the only support option I could use haha. The support options listed for my account (since I have the basic parallels version) are a telegram bot, Facebook messenger, twitter, and these forums. I don't have a Facebook or Twitter, and it seemed more helpful to reach out here than talk to a bot. That said, if you do know a support email or phone number that I could reach out to I would love to do so.
     
  6. MichaelH63

    MichaelH63 Kilo Poster

    Messages:
    755
    Unfortunately I don't know an email address. I just used their website to contact them. Weird that such a basic support option is limited to the Pro version. I really don't understand why they even offer the Standard version when it has so many limitations.
     
  7. WillS14

    WillS14 Bit Poster

    Messages:
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    I totally agree. I really wanted the product but its unusable for me and there's no way for me to get good support to fix the problem. It's strange because I would have thought the goal of a trial program was to create a pipeline of new users but the situation I'm in makes it impossible for me to pay for it at this point given the experience so far and inability to get support.
     

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