Already installed Mavericks. Now getting message "You can't open the application.."

S

ScottB2

Bit poster
I'm getting a message "You can't open the application 'Parallels Desktop' because it is not supported on this type of Mac." when I try to run Parallels Desktop after upgrading to OS X Mavericks.

I imagine I have Parallels 7 but I'm not sure. How can I find out?

I saw the note that said you can upgrade from version 7 to version 9 if you upgrade prior to installing Mavericks. Too late - I've already installed Mavericks. Can I still upgrade?
 
Chris@Parallels said:
Hi Scott,

You can still upgrade. Once you have your new upgrade key, you can click on the download link in the confirmation email or you can activate by visiting:
http://www.parallels.com/downloads/desktop/
Click on the "already have an activation key" link to launch the .dmg

Thanks,
Chris
Click to expand...

Thanks. I went ahead and paid for the upgrade. Started to install it. Now it's asking for the key from the previous version. I don't think we still have that box anymore...
 
Hi ScottB2 -

There are a few ways to find your PD7 key listed below. Let me know if that works, if not, we may have to open a ticket for you.
The key should be listed in your My Account section under registered keys, if you registered PD7 when you installed.
http://kb.parallels.com/en/5680

Let me know and thanks,

Chris
 
Hi Chris,
I didn't have a parallels web account before

Do you want me to post the KeyValue from licenses.xml on this forum, or is there a way to send it to you privately? The KeyValue appears to be in an encoded format ending with two equal signs.

Scott
 
ScottB2 said:
Hi Chris,
I didn't have a parallels web account before

Do you want me to post the KeyValue from licenses.xml on this forum, or is there a way to send it to you privately? The KeyValue appears to be in an encoded format ending with two equal signs.

Scott
Click to expand...

Sent you a PM ScottB2
 
Hi

I am getting a message:
"this key cannot be used with parallels desktop build 9.0.24172"

I have parallels 6 and have purchased an upgrade to 9 for Mavericks, as above. I have entered the parallels 9 activation ket first which worked and was recognised as an upgrade and then it has asked me for the previous versions key, but will not accept it with this build.

Does anyone know why?

Sean

Why won't it accept my activation key from parallels 6
 
Because you can only use an upgrade key from version 7 or 8 to upgrade to 9 (when you buy an upgrade the message "Upgrades for PD 7 and above." is displayed). For version 6 to 9 you need a full license, I suggest you contact sales and explain the situation, maybe you can get a refund on your upgrade key and you can then buy a a full version.
 
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