Already registered in a different account

Discussion in 'Installation and Configuration' started by IanB15, Apr 6, 2022.

  1. IanB15

    IanB15 Bit Poster

    Trying to move parallels to a new machine. Can see the active license information from wihthin my running parallels app (and shown it is under my current account email address), but when entering it on the new machine I get the message saying is is already registered in a different account.

    If I look at my account online through the parallels site this license does not show up? I can therefore not email any support?
  2. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Hello, we have sent you a private message. Kindly help us with your license key over there.

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