Apps not starting / Desktop black screen

Discussion in 'Parallels Client for Mac' started by ClemensR3, Feb 23, 2021.

  1. ClemensR3

    ClemensR3 Bit Poster

    Messages:
    2
    I´m currently having problems with a single client. The rest of the clients in the same network are working properly.

    The client can connect to terminal server, but as soon as an app is opened nothing happens. When I try to open the desktop a black screen with a white mouse pointer shows up. Reinstalling didnt help.

    Any suggestions?

    Thank you
     
  2. Eugene. K.

    Eugene. K. Parallels Team

    Messages:
    98
  3. ClemensR3

    ClemensR3 Bit Poster

    Messages:
    2
    It is the mac client. There is no red screen involved. I can connect to the instance but as soon as I start an app or desktop nothing happens/black screen on windows desktop
     

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