ArcGIS license key

[debbie marshall]

I have an iMAC with Intel Core Duo processor running OS X 10.4.8 using Parallels Desktop Build 1940. I have installed ArcGIS software and attached the USB license key but the key isn't recognized so the program won't work. Error: SuperPro driver installed, harware key not plugged in. Any suggestions on how I can get this to work?

 

[parallels support]

I have an iMAC with Intel Core Duo processor running OS X 10.4.8 using Parallels Desktop Build 1940. I have installed ArcGIS software and attached the USB license key but the key isn't recognized so the program won't work. Error: SuperPro driver installed, harware key not plugged in. Any suggestions on how I can get this to work?

Hey Debbie,
I'm curious as to when and where you purchased your Parallels software. Build 1940 is pretty old and didn't work well with USB devices. If you haven't already, go to the Parallels download center http://www.parallels.com/en/download/desktop/

Click on "DMG Package" and the download the latest version of Parallels (build 3188). Upgrade your old software and your USB dongle should work.