Whoever on the Parallels team reads this I believe that there is a serious issue which needs to be addressed As you can see from the people on this site the lack of tech support for your product is nothing short of appalling. I myself sent several eMail a while back which to this day has remained unanswered and your "pay for call" is a disgrace. If you can't afford a high level of technical support than I suggest you take this product off the market or raise the price as to supply a good level of knowledgeable support to help people that have issues. Your product, when it works, is good but in today's market where consumers have a number of choices your time to get it right is short. Brand equity is important because consumer generated media can hurt your product and lead to declining sales.