Can anyone help, my hosting company (fasthosts) are crap and aren't giving me any support (my sites been down for 6 weeks now and they are not bothered!) - they don't even know what previous version of plesk I was on (currently 9.52). They asked me to backup all my sites using plesk to rebuild the server as I was being spoofed and they said this would cure it - which it didn't. I've copied the backup to the dumps file in httpdocs, pointed my personal repository to the directory but when I try to upload to the server repository but it can't see the xml files just the zipped files and says i'm using an earlier version of plesk. I've tried going to the root and trying to use the convert file like it suggests in other forums but theres nothing in the bin folder. Help!! Thanks Darren
Hello, your case should be handled by Parallels technical support. As your hosting provider does not enable you any support options, please consider purchasing Per-Incident support for Plesk here: http://www.parallels.com/store/support/plesk/linux/ or if your Plesk is for Windows: http://www.parallels.com/store/support/plesk/win Per-Incident costs $75.00 Once the purchase of the Per-Incident Support Option is completed, a new ticket will be created automatically with Parallels Technical Support. Shortly you will receive an e-mail with the new ticket number. Please reply to that ticket for further technical assistance. Please note that in case our Technical Support is unable to resolve the issue, your order for Per Incident support will be refunded.
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